CRM Application Development

Customer relationship management (CRM) is a strategy for managing a company’s interaction with its customers with the goal of improving customer satisfaction, customer retention, and sales growth. A CRM System aides a company in achieving these goals by streamlining communication across different mediums and providing insights about the customer to key decision-makers in the organization. Customer-facing teams such as Sales, Marketing, and Customer Support use a CRM System to communicate with customers, schedule appointments, nurture deals, manage customer complaints, send quotes, store customer information, and much more. As a result of this, a CRM System becomes the single source of truth for insights on sales, marketing, and customer support efforts.
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CRM Application Development
LESS CLIENT ATTRITION

LESS CLIENT ATTRITION

When a client is engaged with only one member of a professional services firm, the risk of attrition is 40%. When five or more partners are involved in a client relationship, the risk of attrition falls to less than 5%.

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INCREASED REVENUE AND PROFITABILITY

INCREASED REVENUE AND PROFITABILITY

Once everyone learns and uses, the CRM productivity increases, sales cycles decrease, you have the ability to provide additional products and services to clients and client satisfaction increases.

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COST SAVINGS

COST SAVINGS

While the start-up of CRM software is expensive and time-consuming, over time the benefits far outweigh the costs. Members of the sales team are able to better schedule meetings with prospects in the same geographic area. Client-service reps are better able to resolve a client's concern. You now have a central client and prospect database that everyone can access rather than everyone keeping a separate spreadsheet or contact database on their computer.

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GREATER STAFF SATISFACTION

GREATER STAFF SATISFACTION

The more knowledge your employees have the more empowered and engaged they are. Having an accurate and up-to-date CRM that everyone uses and has access to helps employees solve client problems. Doing so makes employees and clients happy.

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BETTER CLIENT RELATIONSHIPS

BETTER CLIENT RELATIONSHIPS

The more you know, and remember, about clients (or customers) the more your clients know you care about them. This enables you to forge a much stronger connection and a deeper relationship with your clients.

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IMPROVED ABILITY TO CROSS-SELL

IMPROVED ABILITY TO CROSS-SELL

The more you know about your clients' needs and wants the better able you are to provide the solution to their next problem.

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INCREASED TEAM COLLORATION

INCREASED TEAM COLLORATION

This is where many firms that fail to require their executives to use the CRM fail to reap the benefits of the CRM. I know this from having managed the implementation of CRM software where the management team thought it was a good idea but would not learn, or use, the tool themselves.

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IMPROVED EFFICIENCY IN SERVING CLIENTS

IMPROVED EFFICIENCY IN SERVING CLIENTS

Again, the more you know about clients, the better able you are to serve them. If everyone is using the CRM to record their customer interactions, EVERY client interaction, then others' are able to serve the client with the knowledge of what has been previously discussed with the client.

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CRM Application Development Features

CRM Features
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Quote Management : Create quotes quickly and easily streamline your sales cycle and increase deal velocity.

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Capnis CRM Forecasting : Forecasting increases visibility and predictability into your overall business performance.

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Capnis CRM Dashboards And Reports : CRM Reporting & Dashboards Monitor your marketing, sales and customer support metrics with Capnis CRM Dashboards

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Capnis CRM Advanced Workflow : Advanced Workflow Increase efficiency and productivity across the organization with an enterprise-level business process automation toolset designed to automate critical customer-facing processes.

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Capnis CRM Customization And Configuration : Customization and Configuration No business is the same, yet each can benefit from using Capnis CRM.

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Mobile Pipeline View : Maximize productivity with access to Capnis CRM optimized for all of the handheld devices you use every day.

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CRM Campaign Management Tool : CRM Campaign Management Enhance your marketing and sales initiatives with Capnis CRM. Create, execute and track campaigns across multiple channels.

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CRM Deployment Options : Experience more choice and control with multiple deployment options.

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Capnis CRM Multilingual And Multicurrency Support : Multilingual and Multicurrency Support Capnis CRM supports more than 30 languages out of the box and provides a framework to add more.

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Capnis CRM Project Management : CRM for Project Management Build and manage Projects across Sales, Marketing, and Customer Support.

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Capnis CRM Teams, Roles And Security : Teams, Roles and Security Mitigate security concerns and reduce risks for your business with appropriate security policies.

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Capnis CRM Case Management : Case Management and Bug Tracking Unlike other major CRM products, Capnis CRM offers support, sales and marketing capabilities all in one package.

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Capnis CRM Knowledge Base : Knowledge Base Provide exceptional customer care experience when you make it easy for your customers to find relevant answers quickly. Improve the productivity of your customer support team

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Capnis CRM Self Service Portal : Self-Service Portal Capnis CRM’s Self-Service Portal enables quicker time to resolution and reduces overall caseload, by allowing individuals to create cases, update their account information, search the knowledge base, and track bugs to resolution.

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Capnis CRM Email And Calendar Integration : Email and Calendar Integration Capnis CRM makes it easy for you to track customer emails, manage appointments and keep your calendars in sync.

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Lead Management : Quickly identify and track your hottest leads from multiple campaigns. Turn over the leads to sales seamlessly for faster lead to opportunity conversion.

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Capnis CRM Activity Stream : Activity streams Improve social collaboration among CRM users with personalized updates.

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Capnis CRM Google Apps Intergration : Google Apps Integration Share data easily between Capnis CRM and your favorite Google apps.

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Capnis CRM Social CRM : Social CRM Integrate leading social media services to help your organization learn from and engage with your customers at a more holistic level.

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Capnis CRM Search Filters And Tagging 1 : ​Search, Filters and Tagging Capnis CRM makes finding the information you need easy so that you can spend more time acting on the information and less time looking for information.

Why Waiting Order Your CRM Application Development Now!!!

₹30,000
Ex Tax: ₹30,000
Designed By Capnis Infotech
Product Code: CRM-APPLICATION-DEVELOPMENT

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