Chat Application Cloud-hosted

Real-time live chat app for website visitor tracking on your site. Online live chat enables you to monitor site traffic and analyze visitor's on-site activities. Visitors navigate your site to extract relevant information. Website live chat software identifies customers' location in your site and initiate the conversation with them based on automated triggers generated by you.
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Chat Application Cloud-hosted
CHANNEL DISCRETION

CHANNEL DISCRETION

A live chat channel funnels angry social media users who demand immediate answers into a private, discreet space. You can resolve problems out of the public eye, with less damage to your reputation.

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CREATES CHOICE

CREATES CHOICE

Some of us hate picking up the phone. Some dislike social media; some avoid physical meetings; some hate laborious email conversation. Adding a chat option adds choices for your customers.

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REDUCES WEBSITE ERRORS

REDUCES WEBSITE ERRORS

One of the forgotten benefits of live chat software is its effectiveness in driving down site errors. Visitors with forgotten logins, or hitting 404 pages, can be helped immediately and effectively.

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ALLOWS YOU TO HARVEST DATA

ALLOWS YOU TO HARVEST DATA

With live chat comes reams of valuable data. The pre-chat survey yields key contact details, chat sessions are rich with information, and post-chat surveys provide you with useful feedback.

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LOW COST

LOW COST

All studies show that live chat is a low-cost alternative to the telephone as a service channel. According to BT, a live chat session is a full 20-30% cheaper than a phone call.

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QUICK CONNECTIONS

QUICK CONNECTIONS

Rather than waiting on hold listening to awful music, or waiting an unknown stretch of time for an email response, live chat offers an instant connection to a real person.

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A LOW-BARRIER OPTION

A LOW-BARRIER OPTION

Live chat is accessible. With chat, customers don’t have to spend time searching for contact details or email addresses. They simply land on your website and launch a session.

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THE CONVENIENT CHANNEL

THE CONVENIENT CHANNEL

For customers, one of the key benefits of live chat software is its convenience. They can use it with minimal disruption to their day, typing out messages whilst continuing to multi-task.

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INCREASES WEB CONVERSIONS

INCREASES WEB CONVERSIONS

Your website is your digital sales showroom. By adding chat, you equip it with a team of skilled sales agents in the same way you’d staff a physical showroom.

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PREVENTS CART ABANDONMENT

PREVENTS CART ABANDONMENT

By reaching out at the right time with the right chat message, you can prevent website visitors from abandoning cart and close the deal you were about to lose.

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MAKES YOUR BUSINESS APPROACHABLE

MAKES YOUR BUSINESS APPROACHABLE

Another of the overlooked benefits of live chat software is its capacity to encourage engagement. It makes you more approachable, as visitors with piqued interest can contact you on a whim.

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POWERS PERSONALISED SERVICE

POWERS PERSONALISED SERVICE

Because chat integrates with your CRM, it enables you to pull in the customer’s account details immediately and offer personalized, informed service from the off.

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RAPID RESOLUTIONS

RAPID RESOLUTIONS

As well as this quick connectivity, chat resolves the issue at hand rapidly. On average, it only takes 42 seconds to resolve a query using live chat software – making it a highly efficient channel.

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EASY TO MONITOR

EASY TO MONITOR

The benefits of live chat software are multifarious for your management team. With chat, it’s easy to monitor sessions and transcripts, conduct quality control and both support and supervise agents.

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REMOVES LANGUAGE BARRIERS

REMOVES LANGUAGE BARRIERS

For international businesses, one of the key benefits of live chat software is its multilingual capacity. Your messages can be translated back and forth in real-time, opening your website to the world

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OFFERS A SECURE ENVIRONMENT

OFFERS A SECURE ENVIRONMENT

One of the bland but truly essential benefits of live chat software is its security. It’s PCI /PII complaint, encrypts conversations, and can even be self-hosted.


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REDUCES CALL VOLUMES

REDUCES CALL VOLUMES

With a live chat option, you can direct customers away from the phone and free up agent availability. Agents can handle multiple chats at once, meaning you can deliver quicker service, to more people.

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MANAGES BUSY PERIODS

MANAGES BUSY PERIODS

With live chat, not only can you assess peak periods and usage trends, but you can also set agent chat schedules to meet demand. Your busiest times can be manned and managed with ease.

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YOUR CUSTOMERS LOVE IT

YOUR CUSTOMERS LOVE IT

Of course, one of the biggest and best benefits of live chat software is that your customers love using it. At 73%, chat offers the highest satisfaction levels for any customer service channel.

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REVEALS CUSTOMER SATISFACTION

REVEALS CUSTOMER SATISFACTION

More advanced chat solutions – like WhosOn – can analyze sessions for the sentiment. Then, satisfaction scores can be calculated to reveal how happy your customers are in real-time.

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SUPPORTS YOUR DIGITAL TRANSFORMATION

SUPPORTS YOUR DIGITAL TRANSFORMATION

In the race to digitally transform, businesses are looking to go paperless with their customer comms. When integrated with customer portals, live chat software goes a long way in supporting that goal.

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PREVENTS CHANNEL DISRUPTION

PREVENTS CHANNEL DISRUPTION

For your customers, one of the most straightforward benefits of live chat software is that they don’t have to switch the channel to exchange documents. It can all be done right within the chat window.

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INBUILT ANALYTICS

INBUILT ANALYTICS

Your chat solution will give you reports on usage, agent performance, and customer satisfaction – all automatically and in real-time. You get total visibility on the metrics that matter most.

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MINIMISES AGENT FATIGUE

MINIMISES AGENT FATIGUE

As well as being less draining than a phone call, live chat comes with canned responses. By sending pre-set answers at a click, it prevents repetitive manual keystrokes and agent frustration over FAQ.

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More advanced chat solutions – like WhosOn – can analyse sessions for sentiment. Then, satisfaction scores can be calculated to reveal how happy your customers are in real-time.

More advanced chat solutions – like WhosOn – can analyse sessions for sentiment. Then, satisfaction scores can be calculated to reveal how happy your customers are in real-time.

Your chat software will automatically stream data to your CRM. From new leads to customer contact details, to feedback and sentiment, you can keep your CRM informed and updated.

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Chat Application Cloud-hosted Features

Chat Application Development
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Blacklist : Block annoying visitors by IP and/or Email address.

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Business Hours : With Capnis Chat you can add business hours, don't waste your time.

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Chat Bot : The integrated chatbot can help your customers until you pick up the chat

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GEO Locations : Country and City you know where your customers are coming from.

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Never Miss A Customer : In case nobody is online a contact form can be shown which collects the same information as a live chat conversation. You won't miss a thing and you can contact the client straight from your operator panel

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Online Status : Each operator can change the status to online, busy or offline.

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Ratings : Receive feedbacks and ratings from your clients after each conversation.

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Secure : Secure, fast and clean code is mandatory for complex software like that.

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Smart Notifications On Hands : Automatic push, text and email reminders make sure operators always be there when a client needs their attention. We have integrated three SMS services Twilio, Plivo or Nexmo or just use the free email reminder.

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Smart Search : Search across conversations, messages, users with ease.

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Statistics : Countries, most visit pages, chat time, ratings and a lot more..

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Works On All Devices : Capnis Chat has been optimized for all mobile devices. Just login and answer the questions from all smart mobile devices you can think of. We even have fully native apps for iOS and Android free to use and included with your license.

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Choose Your Own Style : We have included 3 different design packages with unlimited variations of colors. Business-specific and custom packages are available in our shop

ERP Features
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Delivery Methods : Have as many operators, departments and chats you like, no limits!

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CRM (Customer Relationship Management) : Fully template-based and easy to adapt to your website design.

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Ease Of Integration : Starr messages to easily find important information again.

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Third-Party Interchangeability : Capnis Chat can send you Push/Desktop notifications, Emails and/or Sms.

Why Waiting Order Your Chat Application Cloud-hosted Now!!!

₹5,000
Ex Tax: ₹5,000
Designed By Capnis Infotech
Product Code: CHAT-APPLICATION-CLOUD-HOSTED

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