CRM Web Application

Designed to help businesses to manage many of the business processes

Customer relationship management (CRM) is a strategy for managing a company’s interaction with its customers with the goal of improving customer satisfaction, customer retention, and sales growth. A CRM System aides a company in achieving these goals by streamlining communication across different mediums and providing insights about the customer to key decision makers in the organization.

Customer facing teams such as Sales, Marketing, and Customer Support use a CRM System to communicate with customers, schedule appointments, nurture deals, manage customer complaints, send quotes, store customer information, and much more. As a result of this, a CRM System becomes the single source of truth for insights on sales, marketing, and customer support efforts.

83
%
Mobile Web Pages
52
%
Android application for your website.
38
%
iPhone application for your website.
27
%
Windows application for your website.

Standout Features Of CRM

CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights.

Quote Management:
Create quotes quickly and easily streamline your sales cycle and increase deal velocity.
Capnis CRM forecasting:
​Forecasting Increase visibility and predictability into your overall business performance. Capnis CRM’s Forecasting is designed for the individual user as much as for the decision maker.
Capnis CRM customization and configuration:
Customization and Configuration No business is the same, yet each can benefit from using Capnis CRM. Customize and configure Capnis CRM to meet your specific business needs.
CRM campaign management tool:
CRM Campaign Management Enhance your marketing and sales initiatives with Capnis CRM. Create, execute and track campaigns across multiple channels. Develop compelling email marketing programs and easily capture leads from your website.
Capnis CRM Multilingual and Multicurrency Support:
Multilingual and Multicurrency Support Capnis CRM supports more than 30 languages out of the box and provides a framework to add more.
Capnis CRM teams, roles and security :
Teams, Roles and Security Mitigate security concerns and reduce risks for your business with appropriate security policies. Ensure each user gets access to only the relevant customer data and information as tied to their job roles.
Capnis CRM self service portal:
Self-Service Portal Capnis CRM’s Self-Service Portal enables quicker time to resolution and reduces overall case load, by allowing individuals to create cases, update their account information, search the knowledge base, and track bugs to resolution.
Capnis CRM email and calendar integration:
Email and Calendar Integration Capnis CRM makes it easy for you to track customer emails, manage appointments and keep your calendars in sync. Be more productive and focus on what matters most - your customers.
Capnis CRM activity stream:
Activity streams Improve social collaboration among CRM users with personalized updates. Activity Streams are available on the home page or at the module and record level so each user can learn and act on the most relevant information.
Capnis CRM Google apps intergration:
Google Apps Integration Share data easily between Capnis CRM and your favorite Google apps. Leverage standard and custom integrations for Google Apps to meet your specific business needs, be it sales force automation, marketing automation, customer support, or social CRM and collaboration.
Capnis CRM dashboards and reports:
CRM Reporting & Dashboards Monitor your marketing, sales and customer support metrics with Capnis CRM Dashboards. Use Capnis CRM Reports to turn your data into insights. Manage existing relationships better and build new ones - one customer at a time.
Capnis CRM advanced workflow:
​Advanced Workflow Increase efficiency and productivity across the organization with an enterprise level business process automation toolset designed to automate critical customer-facing processes.
Mobile pipeline view:
Maximize productivity with access to Capnis CRM optimized for all of the handheld devices you use every day. Maintain productivity while on the road, with or without connectivity. Configure the mobile experience to match your individual business needs and branding. Provide all of these benefits to every individual in your business free of charge.
CRM Deployment Options:
Experience more choice and control with multiple deployment options. With Capnis CRM you can ensure that your business is not only successful today, but prepared for the change that may impact your business tomorrow.
Capnis CRM project management:
CRM for Project Management Build and manage Projects across Sales, Marketing, and Customer Support. Streamline the tasks necessary to get the job done.
Capnis CRM case management:
Case Management and Bug Tracking Unlike other major CRM products, Capnis CRM offers support, sales and marketing capabilities all in one package. Make it easy for your users to present a unified view of your organization to your customers. Empower your support team to better manage customer support requests through streamlined information sharing and case routing.
Capnis CRM knowledge base:
Knowledge Base Provide exceptional customer care experience when you make it easy for your customers to find relevant answers quickly. Improve productivity of your customer support team.
Lead Management :
Quickly identify and track your hottest leads from multiple campaigns. Turn over the leads to sales seamlessly for faster lead to opportunity conversion. Measure the effectiveness of your marketing campaigns with rich dashboards.
Capnis CRM social CRM:
​Social CRM Integrate leading social media services to help your organization learn from and engage with your customers at a more holistic level. Improve online collaboration and leverage social business application to increase productivity of your customer facing users.
Capnis CRM search filters and tagging 1:
​Search, Filters and Tagging Capnis CRM makes finding the information you need easy so that you can spend more time acting on information and less time looking for information.

Screenshots

CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights.

Benefits of a CRM System

Your customers are important to your business. In fact, no matter what your industry, no matter what your focus, no matter what kind of products or services you offer, your customers are the single most valuable asset of your organization.

Better client relationships:
The more you know, and remember, about clients (or customers) the more your clients know you care about them. This enables you to forge a much stronger connection and a deeper relationship with your clients.
Greater staff satisfaction:
The more knowledge your employees have the more empowered and engaged they are. Having an accurate and up-to-date CRM that everyone uses and has access to helps employees solve client problems. Doing so makes employees and clients happy.
Improved ability to cross-sell:
The more you know about your clients' needs and wants the better able you are to provide the solution to their next problem.
Increased revenue and profitability:
Once everyone learns, and uses, the CRM productivity increases, sales cycles decrease, you have the ability to provide additional products and services to clients and client satisfaction increases.
Increased team colloration:
This is where many firms who fail to require their executives to use the CRM fail to reap the benefits of the CRM. I know this from having managed the implementation of CRM software where the management team thought it was a good idea but would not learn, or use, the tool themselves.
Cost savings:
While the start-up of a CRM software is expensive and time-consuming, over time the benefits far outweigh the costs. Members of the sales team are able to better schedule meetings with prospects in the same geographic area. Client-service reps are better able to resolve a client's concern. You now have a central client and prospect database that everyone can access rather than everyone keeping a separate spreadsheet or contact database on their computer.
Improved efficiency in serving clients:
Again, the more you know about clients, the better able you are to serve them. If everyone is using the CRM to record their customer interactions, EVERY client interaction, then others' are able to serve the client with the knowledge of what has been previously discussed with the client.
Less client attrition:
When a client is engaged with only one member of a professional services firm, the risk of attrition is 40%. When five or more partners are involved in a client relationship, the risk of attrition falls to less than 5%.

Watch Our Video

It takes a hands-on approach to understand CRM systems. Instructional videos that provide a step-by-step tutorial on CRM systems are a useful resource to begin with. Finding the right videos to provide you with helpful information was difficult, as there are a great many to choose from. However, these phenomenal five made the cut and will assuredly help you in understanding today’s CRMs.

Our CRM Application Development Process

Idea
To analyze the requirement through in-depth research with the help of brilliant tools.
Develop
Now, our the development team starts developing the solution according to design.
Sketch
To draft the design that is related to the research in order to check the feasibility.
Test
In testing phase, we test every component to make sure that our solution fits the requirement.
Design
After completing feasibility test, a final design is prepared by using smart tools.
Launch
We make delivery for the solution and assist our clients to control and administer solution.
83
%
Mobile Web Pages
52
%
Android application for your website.
38
%
iPhone application for your website.
27
%
Windows application for your website.

Why Choose Us?

What should you look for in a CRM System:

 
  • Contact & Lead Management.
  • Deal Management.
  • Pipeline Management.
  • Email Marketing with auto-res-ponders.
  • Customer Chat.
  • Sales Automation.
  • Reporting and Analytics.
  • Customization.
  • Advanced Workflow configuration.
  • Lead Routing.
  • Web-form integration.
  • Appointment scheduling.
  • Document sharing and Document analytics.
  • Billing, quotes, and discount approvals.
  • Integration with your email, phone, accounting and other applications.
  • Reminders/ Smart Notifications.

Why Choose Capnis CRM?

 
  • Simplify pipeline management
  • Accelerate deal nurturing
  • Collaborate effortlessly
  • Automate anything repetitive
  • Find your most valuable leads, with lead scores
  • Find your deals at risk of attrition, with idle deal notifications
  • Find any deal with pipeline visualization, sorting and filtering
  • See a complete history of each contact in one centralized place your time selling.
  • Schedule appointments effortlessly
  • Reach out instantly, with one-click emailing and calling
  • Share deal-related documents that you can collaborate on in the browser
  • Build and send quotes, convert them to invoices, and request payments in just clicks
  • Analyze and improve your team and pipeline performance
  • Follow up at the right time with contact engagement notifications
  • Collaborate with your team on the best way forward, with @mentions
Ketan Surve

It was truly a pleasure to work with you guys. Everyone I deal with at Capnis Infotech was very professional. Capnis Infotech team was very receptive and accommodating in making changes to meet our needs.

Ketan Surve
Director - Lets Ping
Abdur Sheriff

You and your team have done an EXCELLENT job! This site definitely is what I was looking for – cutting edge and freaking cool!!!!…AGAIN – Great job!!!! Another great site from Capnis Infotech

Abdur Sheriff
CEO - Imarss Infotech Pvt Ltd

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