Ticketing System Web Application

It Designed to Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Take your customer service to the next level. All you need is the right software.

 It Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.

83
%
Mobile Web Pages
52
%
Android application for your website.
38
%
iPhone application for your website.
27
%
Windows application for your website.

Key Features

Keep track of customer conversations by converting them into tickets.

Fastest Service:
Automated contextual customer service gives customers the right information at the right time they need it.
Canned Responses:
Save replies to common tickets and reuse them.
Custom Ticket Views:
Choose which tickets you want to see first.
Respond Consistently:
Save frequently sent answers as canned responses.
Route Tickets Based on Skill:
Assign tickets to the right agents based on expertise.
Collision detection:
See who else is viewing or replying to the ticket.
Smart Notifications:
Get notified within the tool about ticket updates.
Merging Tickets:
Merge tickets about the same issues into one.
Automate Multiple Tasks:
Execute multiple actions on a ticket simultaneously.
Activity Log:
View every agent and system activity on the ticket.

Screenshots

CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights.

Benifits Of Our Ticketing System

A quick look at how an online ticketing software can help you,

Streamline customer queries
With a ticketing software, incoming queries from multiple communication channels are stored in a single common location. This way, your support agents can track, prioritize and solve tickets without having to juggle between multiple tools.
Get insights into team performance
With a helpdesk ticketing software, you can gauge how your support team is responding to customer issues. You’ll be able to draw insights from the various metrics available and use this data to drive future decisions.
Access context from one place
When support agents have access to previous interactions with a customer, it gives them all the context they need to provide better answers. A ticketing software lets you access past customer conversations from any channel.
Improve Customer Loyalty
With a well-organised customer support process courtesy of an online ticketing software, it becomes easier to satisfy customers. These happy customers will be loyal to your brand, and will help spread the word about their positive experiences.
Automate tasks for better efficiency
A ticketing software lets you automate routine tasks to improve the efficiency and speed of responses. From assigning tickets to a particular agent, to creating pre-set responses to frequently asked questions.
Manage the workload automatically
Automate the assignment of tickets to agents in a group using smart techniques to make sure that the workload is distributed optimally. Consequently, every agent will have a balanced queue, and in addition. You can also set up assignment rules based on the expertise of your agents.
Enable customers to help themselves
Most online ticketing software can be integrated with a knowledge base where you can publish detailed solution articles and other resources which customers can use to find important information.
Automate follow-ups with customers
Ensure that you don’t overlook the little tasks - like following up with customers or closing the loop on tickets - that are vital to the smooth operation of your helpdesk.With Capnis's automations you can automatically send out notifications, manage ticket statuses, proactively prevent customer frustration, and more.

Our Video

How do your customers contact you? Do they reach out to you via phone or email, or do they prefer to chat with your agents on your website or social media handles? Based on the resources you have set up for customer support, you need to look at a ticketing system that is optimized to handle the different communication platforms you offer.

Our Web Application Development Process

Idea
Idea To analyze the requirement through in-depth research with the help of brilliant tools.
Develop
Now, our the development team starts developing the solution according to design.
Sketch
To draft the design that is related to the research in order to check the feasibility.
Test
In testing phase, we test every component to make sure that our solution fits the requirement.
Design
After completing feasibility test, a final design is prepared by using smart tools.
Launch
We make delivery for the solution and assist our clients to control and administer solution.
83
%
Mobile Web Pages
52
%
Android application for your website.
38
%
iPhone application for your website.
27
%
Windows application for your website.

Why Choose Us?

What should you look for in a Ticketing System:

 
  • Email Ticketing
  • Automatic Email Notifications
  • Unique IDs for each Ticket
  • Time Tracking
  • Customer Satisfaction Survey
  • Outbound Email
  • Ticket Export
  • Unlimited Mailboxes
  • Assign and Transfer
  • Auto-Responder
  • Internal Notes
  • Service Level Agreements
  • Customer Portal
  • Dashboard Reports

Why Choose Capnis Ticketing System:

 
  • Simple installation
  • Ticket submission by either email or Web-interface
  • Auto response
  • Template replies
  • Attachment support
  • Internal notes
  • Knowledge base
  • Role-based access
  • Assign and transfer tickets to staff
  • Custom Fields
  • Rich Text HTML
  • Ticket Filters
  • Help Topics
  • Agent Collision Avoidance
Ketan Surve

It was truly a pleasure to work with you guys. Everyone I deal with at Capnis Infotech was very professional. Capnis Infotech team was very receptive and accommodating in making changes to meet our needs.

Ketan Surve
Director - Lets Ping
Abdur Sheriff

You and your team have done an EXCELLENT job! This site definitely is what I was looking for – cutting edge and freaking cool!!!!…AGAIN – Great job!!!! Another great site from Capnis Infotech

Abdur Sheriff
CEO - Imarss Infotech Pvt Ltd

Let's Build Great Things Together

Let us help you get your business on mobile traffic and grow it with passion.

Contact us to discuss your ideas and concept, and we would love to give you a no obligation free quote for bringing your need to reality.

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