Help Desk

Our help desk software is a powerful tool designed to streamline customer support operations and improve user satisfaction. Whether you're a small business or a large enterprise, our comprehensive solution provides the features and flexibility you need to deliver exceptional support experiences to your customers.

Key features of our help desk software include:

  1. Ticket Management: Centralize all customer inquiries, issues, and requests into a single, organized dashboard. Assign tickets to agents, track statuses, and prioritize responses to ensure timely resolution.

  2. Self-Service Portal: Empower customers to find answers to common questions and resolve issues independently through a user-friendly self-service portal. Provide knowledge base articles, FAQs, and troubleshooting guides to reduce support ticket volume.

  3. Automated Workflows: Streamline repetitive tasks and workflows with automation rules and triggers. Automatically assign tickets to appropriate agents, send notifications to customers, and escalate issues based on predefined criteria.

  4. Multi-Channel Support: Provide support across multiple communication channels, including email, chat, phone, and social media. Centralize all interactions within the help desk software for a unified view of customer communication.

  5. Reporting and Analytics: Gain valuable insights into support performance, agent productivity, and customer satisfaction with advanced reporting and analytics tools. Track key metrics such as ticket volume, resolution times, and customer feedback to identify areas for improvement.

  6. Integration Capabilities: Integrate with third-party tools and platforms, such as CRM systems, e-commerce platforms, and communication tools, to streamline workflows and improve data synchronization.

With our help desk software, you can streamline ticket management, automate workflows, and deliver personalized support experiences that delight your customers.

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A leading cloud-based help desk software, streamlining customer support with ticketing, live chat, and knowledge base solutions.

An integrated CRM platform offering robust customer relationship management, marketing automation, and sales tools for businesses.

Powerful data visualization and analytics software, enabling organizations to turn data into actionable insights and drive informed decision-making

Product Features


Ticketing System

Customers can submit support tickets detailing their issues, which are then assigned to relevant agents for resolution. This ensures that all customer queries are properly documented and tracked.


Knowledge Base

A comprehensive knowledge base containing FAQs, troubleshooting guides, and solutions to common issues empowers customers to find answers on their own, reducing the workload on support agents


Multi-channel Support

Modern Help Desk systems offer support across various channels such as email, phone, live chat, and social media, providing customers with flexibility in how they seek assistance.

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Help Desk

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Key features of a Help Desk system include a ticketing system for managing customer queries, a knowledge base for self-service support, automation tools for workflow efficiency, multi-channel support for communication, reporting and analytics for performance tracking, and integration with other systems like CRM software.

A Help Desk typically handles customer inquiries through a ticketing system where customers submit their issues or requests. These tickets are then assigned to support agents who work on resolving them. Some Help Desks also offer live chat, email, phone support, and social media integration for multi-channel communication.

Our help desk software is suitable for businesses of all sizes and industries that need to manage customer support operations. Whether you're a small startup or a large enterprise, our solution can scale to meet your needs and improve your support processes.


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What our clients say about Capnis?

“I've been using our company's Help Desk system for several months now, and I'm incredibly impressed with its efficiency and ease of use. The ticketing system makes it simple to track and prioritize customer inquiries, while the knowledge base empowers users to find solutions on their own. It has definitely streamlined our support processes and improved our overall customer satisfaction.”

Sarah - John Doe, Event Manager


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