Service Desk
Service Desk is a centralized IT service management solution that streamlines incident management, service requests, problem management, asset tracking, and SLA monitoring to deliver faster, more efficient IT support.
Capnis Infotech, Navalur, Chennai
Information Technology, Telecommunications, Agriculture and 12 more
2nd Floor, Beta Block, Alpha City IT Park, No. 25, Rajiv Gandhi Salai, SSPDL, Navalur, Chennai, Tamil Nadu, 600130, India
+91 773 3030 773
Scoped estimate
What you can configure
These are the product areas available in the estimate wizard. Selecting a module on this page is not required — use Get estimate to pick screens.
sales
Incident Management
Request Management
Knowledge Base
Problem Management
Change ManagementChange Management
Asset Management
Configuration Management Database
17 modules are listed for Service Desk. The remaining modules appear in the estimate form.
What powers this product
Jira Service Management
Jira Service Management streamlines service desk operations with intuitive ticketing, robust knowledge base management, and seamless collaboration tools. It empowers teams to deliver exceptional support experiences while maintaining efficiency and scalability.
SharePoint
SharePoint is a versatile platform designed for collaborative document management, intranet creation, and workflow automation. It empowers teams to securely store, organize, and share information, fostering collaboration and productivity across the organization. With SharePoint, businesses can streamline processes, enhance communication, and access critical resources from anywhere, on any device.
Zabbix
Zabbix is a powerful open-source monitoring solution offering real-time visibility into the performance and health of IT infrastructure and services.
Product features
Ticketing System
Allows users to submit requests or issues, assigns tickets to agents, and tracks their progress through resolution.
Knowledge Base
Stores solutions to common issues, FAQs, and troubleshooting guides for easy access by both agents and users.
SLA Management
Enables the definition and monitoring of service level agreements (SLAs) to ensure timely resolution of tickets and adherence to performance targets.
Inside the product
Service desk
Service desk
Try it in the browser
Questions about this product
Our service level agreement (SLA) typically dictates our response times. For non-urgent issues, you can expect a response within [X] hours during business hours.
You can check the status of your ticket by logging in to the service desk portal and navigating to the "My Tickets" section. There, you'll find the current status and any updates on your ticket.
Our service desk supports a wide range of IT-related issues, including software and hardware problems, network connectivity issues, account access issues, and more.
What teams say
“TechHelp Pro Service Desk has been an absolute lifesaver for our team. Their swift response times, knowledgeable support staff, and user-friendly portal have made IT issues a breeze to handle.”
Scope Service Desk
Tell the Navalur team which modules and screens you need. The estimate is indicative until discovery.
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