about project
Discourse plugins for SLA timers, escalation bots, and product telemetry snippets.
- ruby
- discourse-plugin
- redis
Open-source champions overwhelmed volunteer moderators nightly.
We shipped plugins colouring topics by SLA class, escalating to Opsgenie, and embedding sanitized telemetry.
Trust levels auto-adjust based on helpful ratios without manual SQL.
Executives skim health boards summarising backlog burn.
Features
- SLA colour lanes + escalation webhooks
- Telemetry embed macros with sanitisation
- Trust-level automation tuning
- CSV exports for GDPR erasure audits
- Slack slash commands tied to queues
Case
study
Approach
How we framed the challenge, shipped the solution, and measured outcomes.
Challenge
Stakeholders lacked a single dependable source of KPI truth.
Our approach
Shipped dashboards with guardrails and explicit ownership.
Results
Moderator burnout survey scores improved materially.
Key metrics
−58%
+27%
+41%
Work in stages
Requirement Gathering & Discovery
1
Project
However, all complete IoT systems are the same in that they represent the integration of four distinct components: sensors/devices, connectivity, data processing, and a user interface.
IOT Projects software
The software then analyzes and transmits the data to users via an app or website.
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