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Project

CitiForge Smart Meter Operations Suite

Fleet telemetry ingestion, outage prediction, and work order dispatch for AMI rollouts.

Client
CitiForge Municipal Utilities
Expertise
Industry, Government
Scope
9 months
CitiForge Smart Meter Operations Suite

about project

Fleet telemetry ingestion, outage prediction, and work order dispatch for AMI rollouts.

  • python
  • fastapi
  • mqtt
  • timescaledb
  • grafana

Municipal crews lacked visibility when smart meters clustered failures after storms.

We ingested MQTT telemetry into Timescale, scoring anomalies for transformer stress.

Dispatch maps prioritise outages affecting hospitals and shelters.

Citizen portals expose estimated restoration without overloading call centers.

Features

  • MQTT ingestion with QoS ladders
  • Outage polygons with SLA timers
  • Crew mobile views with offline maps
  • Rate-limited public APIs
  • Grafana dashboards for council briefings

Case
study

OUR
Approach

How we framed the challenge, shipped the solution, and measured outcomes.

Challenge

Legacy tooling could not audit changes at scale.
Stakeholders lacked a single dependable source of KPI truth.

Our approach

Introduced hardened workflows with automation at the bottleneck.
Shipped dashboards with guardrails and explicit ownership.

Results

Average outage acknowledgement time declined sharply.
Truck rolls became better targeted reducing overtime.
Impact

Key metrics

−28%

Customer complaint calls

roll accuracy: +34%

Truck

sub-minute

Data freshness
Stages

Work in stages

01

Requirement Gathering & Discovery

1

02

Project

However, all complete IoT systems are the same in that they represent the integration of four distinct components: sensors/devices, connectivity, data processing, and a user interface.

03

IOT Projects software

The software then analyzes and transmits the data to users via an app or website.

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