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Project

MedCore Specialist Referrals Hub

Referral intake, insurance checks, and specialist queueing with EHR-friendly summaries.

Client
MedCore Regional Network
Expertise
Industry, Healthcare
Scope
9 months
MedCore Specialist Referrals Hub

about project

Referral intake, insurance checks, and specialist queueing with EHR-friendly summaries.

  • node
  • nestjs
  • react
  • mongo
  • gcp

PCPs faxed referrals that frequently lacked clinical context, delaying specialist slots.

The hub digitises intake, runs eligibility checks, and builds structured packets for Epic/Cerner exports.

Care navigators track SLAs with colour-coded queues while patients receive proactive SMS updates.

Compliance reviews praised immutable PHI access logs and break-glass procedures.

Features

  • Insurance verification hooks
  • HL7/FHIR-friendly summary builder
  • Navigator workspace with SLA timers
  • Patient messaging with consent capture
  • Reporting for network adequacy

Case
study

OUR
Approach

How we framed the challenge, shipped the solution, and measured outcomes.

Challenge

Legacy tooling could not audit changes at scale.
Stakeholders lacked a single dependable source of KPI truth.

Our approach

Introduced hardened workflows with automation at the bottleneck.
Shipped dashboards with guardrails and explicit ownership.

Results

Specialist time-to-first-touch improved materially.
Duplicate referrals reduced through dedupe rules.
Impact

Key metrics

+27%

Referral completion rate

backs to PCP offices: −44%

Call

+11 pts

Patient satisfaction (NPS)
Stages

Work in stages

01

Requirement Gathering & Discovery

1

02

Project

However, all complete IoT systems are the same in that they represent the integration of four distinct components: sensors/devices, connectivity, data processing, and a user interface.

03

IOT Projects software

The software then analyzes and transmits the data to users via an app or website.

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From MVP to production scale—design, engineering, QA, and continuous improvement.